Returns & Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it within 14 days of delivery, provided the items are unused, in their original condition, and with all tags attached.
How to Initiate a Return or Exchange
- Log in to your account on alexandersneakers.com and navigate to “My Orders.”
- Select the item(s) you wish to return or exchange and follow the prompts.
- Once your return is approved, you will receive a prepaid shipping label.
- Pack the item(s) securely in their original packaging and attach the label.
- Drop off the package at your nearest authorized shipping provider.
Refund Process
- Refunds will be processed within 7-10 business days after we receive your returned item(s).
- The refund will be issued to the original payment method used for purchase.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
Exchanges
- Exchanges are subject to availability. If your desired size or style is out of stock, we will process a refund instead.
- You may also place a new order for the preferred item once your return is approved.
Final Sale Items
Items marked as “Final Sale” cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our Customer Care team immediately for assistance.
For more details, please refer to our full Return Policy on alexandersneakers.com.
Please note that this policy applies only to purchases made online at alexandersneakers.com.